Now hiring a Customer Service Representative.

Responsibilities:

• Handle a high volume of inbound customer and agent calls
• Answer questions related to accounts, claims, and annuity products
• Research information across multiple systems during calls
• Document customer interactions accurately
• Resolve issues while working toward first-call resolution
• Follow established procedures and compliance requirements
• Apply coaching and feedback to improve performance
• Meet daily quality and productivity expectations

Qualifications:

• Strong verbal communication and active listening skills
• Comfortable learning detailed and complex information
• Able to stay calm with upset or emotional customers
• Strong problem-solving and critical-thinking skills
• Comfortable using multiple computer systems at once
• Resilient when learning new or challenging material
• Reliable and able to meet strict attendance requirements
• Comfortable working in a structured, performance-driven environment

Once fully trained, this position will move to a hybrid schedule with 3 days in office, and 2 remote.

Monday-Friday, 9:30a-6p