Now hiring for an Indianapolis Collections Clerk.

Responsibilities:

• Follow up on past due loans and accounts to help members stay on track with payments.
• Assist with repossessions as needed.
• Recommend solutions to help members manage overdue accounts.
• Monitor alerts and notifications related to accounts.
• Ensure necessary notices and letters are sent on time.
• Keep clear records of member interactions and account updates.
• Speak with members to provide guidance while staying calm under pressure.

Qualifications:

• High School diploma required; college degree preferred.
• 3-5 years of collections experience.
• Repossession and/or bankruptcy experience.
• Proficient in Microsoft Office; experience with dialer systems preferred.
• Strong multitasking and prioritization skills.
• Ability to maintain high call volume while providing excellent member service.
• Calm and level-headed during escalated situations.
• Strong problem-solving skills and ability to recommend viable solutions.

This position is in office.