Collections Manager
Now hiring for an Indianapolis Collections Manager.
Responsibilities:
- Manage collections processes for multiple accounts, ensuring effective workflows and timely results.
- Lead a team of employees across North America, providing guidance and support.
- Develop and implement processes, workflows, and automation to improve efficiency in a largely manual environment.
- Monitor team performance, prepare reports, and address areas for improvement as needed.
- Determine creditworthiness for new accounts and track key performance indicators.
- Assist the Controller with accounting responsibilities, including preparing journal entries and monthly reports.
- Maintain awareness of time zone differences (1–2 hours behind, depending on daylight saving time) and ensure availability to support the team as needed.
Qualifications:
- B2B collections experience , required
- Experience managing teams, particularly remote teams in multiple locations.
- Strong process improvement skills, with a focus on creating efficiencies and implementing automation.
- Proven ability to communicate effectively and foster collaboration across teams.
- Flexibility to work additional hours during the busy season (September–December).
- Bachelor’s degree in accounting or business administration with 5+ years of experience (including 3+ in a leadership role). Equivalent experience in A/R or collections will also be considered.
This position is hybrid, with 3 days in office and 2 days remote.