Customer Service Representative

Now hiring for an Indianapolis Customer Service Representative.

Responsibilities:

• Make outbound calls to customers to provide support and reassurance
• Answer general health-related questions and provide information
• Listen to customer needs and create a positive experience
• Maintain high call volume while meeting performance expectations
• Document customer interactions using CRM systems
• Build trust through professional and compassionate communication
• Learn company services and stay current on evolving information

Qualifications:

• Warm, service-focused personality with a desire to help others
• Strong communication skills and ability to actively listen
• Reliable, organized, and self-motivated work style
• Comfortable working in a fast-paced, phone-focused environment
• Basic computer skills; CRM experience is a plus
• Healthcare background such as CNA, Medical Assistant, or LPN preferred
• Ability to quickly learn new health-related information

This position is onsite.