Customer Service Representative

Now hiring for an Indianapolis Customer Service Representative.

Responsibilities:

• Resolve customer inquiries and concerns via email in a timely and accurate manner.
• Maintain and organize customer communication portals and internal tracking databases.
• Meet or exceed daily customer interaction goals set by the manager.
• Partner with internal departments to distribute communications to stores and customers.
• Support all company policies, procedures, and guidelines.
• Maintain excellent attendance and adhere to work schedules.
• Perform additional duties as assigned.

Qualifications:

• High school diploma required.
• Minimum of 2 years of customer service or customer care experience.
• Proficient in Microsoft Office; experience with CRM platforms (Salesforce, HubSpot, Zendesk, Zoho, etc.) preferred.
• Strong written and verbal communication skills.
• Organized, analytical, self-starter with ability to prioritize and work independently.
• Comfortable problem-solving and “running toward the fire” when issues arise.
• Solid typing skills; efficiency in using keyboards expected.

This position is in office.