Installation Scheduler

Now hiring for an Indianapolis Installation Scheduler.

Responsibilities:

• Coordinate the scheduling of installations, repairs, and maintenance services according to customer requirements and technician availability.
• Communicate with customers to confirm appointment times, provide service updates, and address any inquiries or concerns.
• Collaborate closely with field technicians to ensure they have the necessary resources and information to complete their assignments efficiently.
• Monitor job progress and address any issues or delays that may arise, implementing solutions to ensure timely completion.
• Maintain accurate records of service calls, including customer information, job details, and technician notes.
• Assist with inventory management and procurement of materials and equipment required for installations and service activities.
• Provide administrative support to the installation and service team, including data entry, active project notation.

Qualifications:

• High school diploma or equivalent; additional education or training in business administration or a related field is preferred.
• Proven experience (1-2 years) in a coordination or administrative role, preferably in a service-oriented industry.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Excellent communication skills, both verbal and written, with a customer-focused approach.
• Proficiency in computer applications such as Microsoft Office suite and scheduling software.
• Detail-oriented mindset with a commitment to accuracy and quality.
• Adaptability and problem-solving abilities, with a proactive approach to addressing challenges.
• Ability to work collaboratively in a team environment while also being self-motivated and capable of working independently.
• Knowledge of installation and service processes, terminology, and industry standards is a plus.

This position is in-office.