Zionsville Archives - That's Good HR

Now hiring for an Indianapolis Payroll Specialist.

Responsibilities:

Assist in processing multistate payroll for operations in Indiana, Wisconsin, New York, and Colorado

Process union and non-union payroll

Make adjustments to payroll as needed

Identify, research, and resolve payroll related issues

Manage communication with employees and other departments regarding payroll questions and payroll matters

Qualifications:

2+ years of full-cycle payroll and accounting experience required

Experience working in AS400 preferred

Experiencing processing union payroll preferred

Associate’s degree or higher required

This position is in office.

Now hiring for a Fishers Bilingual Customer Service Representative.

Resolve questions/issues that do not require an agent’s license and refer to appropriate areas if needed.
Complete customer’s transactional requests as provided by the caller.
Employ probing questions and actively listen to customer issues or questions, showing interest compassion, and empathy for the caller’s situation
Demonstrate accuracy in processing changes to customer policies based on the information provided and identify opportunities requiring a transfer to a licensed representative.
Verify coverage for customers or verify that policy changes were made and provide proof of evidence of insurance documents to customers where a licensed representative previously bound coverage.
Acknowledge and direct customer’s requests for additional products or services to appropriate licensed representatives.
Ensure facilitation of first-call resolution and customer satisfaction on all transactions handled.
Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer’s part.

Must be bilingual in English/Spanish and read/write in both languages
Prior contact center experience a plus (multi-tasking in an inbound/outbound call center environment)
1-2 years of customer service experience required
High School diploma or equivalent
Basic PC aptitude including high proficiency in keyboard skills
Regular, predictable attendance is an essential function of this job

This is an in-office position. The schedule is Monday-Friday 8-5.