Collections Clerk

February 3, 2025
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Now hiring for an Indianapolis Collections Clerk.

Responsibilities:

  • Run reports on aged receivables on balances over 35 days
  • Contact past-due customers daily via phone or email to obtain payments
  • Research rejected invoices
  • Run and mail monthly statements to all customers
  • Mail notification letters to customers regarding overdue payments, duplicate payments, and open credits

Qualifications:

  • Must have a high school diploma or equivalent required
  • 1-3 years of business collection experience preferred
  • Background in the trucking or shipping industry is a plus
  • Proficient in Excel
  • Ability to navigate multiple systems

This role is in the office.

Administrative Assistant

February 3, 2025
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Now hiring for an Indianapolis Administrative Assistant.

Responsibilities:

  • Provide comprehensive administrative and technical support to executive leadership (EVP/SVP/President)
  • Manage calendars, coordinate events, and prepare detailed travel arrangements
  • Manage and process invoices, and expense approvals, and handle all other inquiries
  • Assure accuracy and availability of office records, files, resource data, board documentation preparation, and basic budget oversight
  • Exercise strong independent judgment and recognize the specific needs of executives

Qualifications:

  • A bachelor’s degree or equivalent years of experience is required.
  • Requires 5-7+ years of relevant experience.
  • Experience with matrix organization and complex work environments preferred.
  • Requires experience with Board of Director document preparation/materials management for top-level executives.
  • Requires strong proficiency in MS Office (Word, PowerPoint, Excel)
  • Requires progressive experience in receiving, analyzing, and interpreting complex data and information.

This is a hybrid position once trained. This role is contract to hire.

Administrative Assistant

January 28, 2025
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Now hiring for an Indianapolis Administrative Assistant.

Responsibilities:

  • Organize and maintain documents
  • Answer the phone and correspond via email
  • Greet and assist visitors from the front desk
  • Distribute mail and send out packages
  • Type letters in Word
  • Maintain organized lists in Excel
  • Assist the CFO with any admin tasks

Qualifications:

  • 2+ years of experience in administrative assistance required
  • Strong skills in communication (written and verbal) and problem-solving
  • Must have great time management skills and be able to meet a deadline
  • Must have high attention to detail and be a got-getter
  • Must be proficient in MS Office Suite

This role is in office.

Collections Manager

January 27, 2025
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Now hiring for an Indianapolis Collections Manager.

Responsibilities:

  • Manage collections processes for multiple accounts, ensuring effective workflows and timely results.
  • Lead a team of employees across North America, providing guidance and support.
  • Develop and implement processes, workflows, and automation to improve efficiency in a largely manual environment.
  • Monitor team performance, prepare reports, and address areas for improvement as needed.
  • Determine creditworthiness for new accounts and track key performance indicators.
  • Assist the Controller with accounting responsibilities, including preparing journal entries and monthly reports.
  • Maintain awareness of time zone differences (1–2 hours behind, depending on daylight saving time) and ensure availability to support the team as needed.

Qualifications:

  • B2B collections experience , required
  • Experience managing teams, particularly remote teams in multiple locations.
  • Strong process improvement skills, with a focus on creating efficiencies and implementing automation.
  • Proven ability to communicate effectively and foster collaboration across teams.
  • Flexibility to work additional hours during the busy season (September–December).
  • Bachelor’s degree in accounting or business administration with 5+ years of experience (including 3+ in a leadership role). Equivalent experience in A/R or collections will also be considered.

This position is hybrid, with 3 days in office and 2 days remote.

Contract Collector

January 27, 2025
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Now hiring for an Indianapolis Contract Collector.

Responsibilities:

  • Collect assigned accounts by telephone, email, and mail correspondence, in order to
    reduce delinquency, repossessions, and charge-offs
  • Receive members by telephone, review their accounts, and attempt to determine the best
    solution for Credit Union and members
  • Maintain thorough, accurate, and up-to-date activity reports on delinquent accounts
  • Prepare and maintain the records of collection activity on assigned accounts
  • Research accounts to identify activities that may affect the status of a loan repayment
    such as payroll deduction stoppage
  • Stay up to date on Credit Union loan policies, interest rates, and how loans are set up and maintained
  • Assist in researching, processing, and collecting Collateral Protection Insurance Policies, premiums, and claims

Qualifications:

  • Must have a high school diploma or equivalent
  • 1-3 years of consumer loan collection experience preferred
  • Must be proficient in the use of a calculator, computer, and general office equipment
  • Must have strong communication skills, both oral and written. Must have the ability to
    organize and prioritize multiple responsibilities in a fast-paced environment
  • Must be familiar with USERS, Microsoft Word, and Microsoft Excel or become proficient
    within 90 days in the position
  • Must be able to maintain strict confidentiality of information

This is a 3-month contract position. This role is in the office.

Contract Loan Adjustment Specialist

January 27, 2025
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Now hiring for an Indianapolis Contract Customer Experience Specialist.

Responsibilities:

  • Responsible for working on the asset recovery/collections team
  • Collect on early-stage auto delinquencies
  • Work specifically with auto loan collections
  • Manage a high call volume (80-100 warm calls per day)

Qualifications:

  • 1-4 years experience in collections
  • Ability to maintain high call quantity
  • Provide exceptional member service
  • Ability to build rapport with members
  • Prioritization and multi-tasking abilities
  • Ability to be level-headed during escalated situations; calming presence
  • Ability to analyze specific situations and offer viable solutions
  • Documentation skills

This is a contract role predicted to last 3-6 months. The role is in the office.

Accounts Payable Specialist

January 27, 2025
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Now hiring for an Indianapolis Accounts Payable Specialist.

Responsibilities:

  • Process and code accounts payable invoices
  • Assist with vendor setup and approvals
  • Help with processing employee expense reports
  • Monitor and follow up on uncashed checks that were sent out
  • Field vendor calls and assists with any inquiries or questions

Qualifications:

  • 3+ years experience in Accounts Payable required
  • High school diploma or GED required
  • Experience using Great Plains or PaperSave highly preferred
  • Strong analytical skills
  • Profiecent in Microsoft Office Suite
  • Identify and solve problems/address issues quickly

This position is in office.

Contract Collections Representative

January 23, 2025
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Now hiring for an Indianapolis Contract Collections Representative.

Responsibilities:

  • Manage accounts and complete client-based reporting for specific due dates
  • Communicate with customers regarding payment status of past due amounts
  • Document interactions with customers and provide updates on accounts
  • Collaborate with management and the sales team to resolve issues

Qualifications:

  • A High School Diploma or Equivalent required
  • 3+ years of experience in collections required
  • Experience with business-to-business collections preferred
  • Proficient computer skills
  • Proficient in Microsoft Office Suite especially in Excel
  • An enthusiastic and positive attitude towards work and teamwork.

This position is hybrid, Monday through Friday, 7 am to 4 pm or 8 am to 5 pm.

Case Manager

January 15, 2025
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Now hiring for a Temp Indianapolis Case Manager.

Responsibilities:

  • Conduct intake assessments to determine client needs, health condition, and family support to identify possible resources
  • Perform an eligibility screening to determine care criteria for public-funded programs
  • Create and maintain care plans
  • Maintain and complete required client documentation for program requirements
  • Develop and maintain relationships with area organizations, community resources, and providers

Qualifications:

  • Must be able to work 8am-4:30pm or 8:30- 5pm schedule
  • At least one of the following backgrounds required
    • Must have been employed as a Case Manager by Area Agency on Aging (AAA) since June of 2018, or a registered nurse, a license practice nurse, or
    • An Associate’s degree in nursing with at least one year of experience serving old adults or disabled populations; or
    • A Bachelor’s Degree in Social Work, Psychology, Counseling, Gerontology, Nursing or Health & Human Services; or
    • A Bachelor’s Degree in any field with a minimum of two years full-time, direct service experience with older adults or person with disabilities (this experience includes assessments, care plan development, and monitoring); or
    • A Master’s degree in Social Work, Psychology, Counseling, Gerontology, Nursing or Health & Human Services; or
    • An Associates degree in any field with a minimum of four years full-time, direct service experience with older adults or person with disabilities (this experience includes assessments, care plan development, and monitoring)

This position is in office.

Front Desk Associate

January 14, 2025
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Now hiring for an Indianapolis Front Desk Associate

Responsibilities:

  • Answer phones 
  • Answer orders/input orders
  • Data entry (filing and invoicing) 
  • Will be trained on the different lotions to have educated convos on the phone

Qualifications:

  • Must be organized and a self-starter
  • Microsoft Office Suite experience required
  • Ability to handle multiple tasks at the same time and maintain organization
  • Must have a nice customer service personality

This is an in office position, M-F, 9-5

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