I visited with my State Farm agent last week after a little bit of a frustration I had with my rates going up substantially after adding my almost 17 yr old to our insurance. I had never thought about changing insurance companies until I added him as a driver and then I had to wonder as a result of the increased rates …am I being stupid to not shop around? I was honest with my agent that I was having those thoughts because that is how I operate. I realized a long time ago that people can’t read minds and I get a lot more out of life by having honest, respectful conversations with everyone in regards to what is on my mind. His response was that I should come in and discuss our policy in detail. I felt better knowing that we could discuss it to see if there were any changes we could make.
What did I walk away with after that meeting? I realized that I am willing to pay more (and in certain circumstances substantially more) money for great service and a service I have an established relationship with. A service I feel comfortable with and calls me by name when I walk in the door. I have no desire to change insurance companies so that when I do have a claim, I will be handled by a national representative that doesn’t even know the names of my children. Tenure and history mean a lot to me and I want to be with an insurance company that won’t drop me after a few claims because we have already developed a long established relationship together. When I call into my agent’s office, I normally am directed to one of his associates. They can typically answer my question but when I feel that my issues needs to be escalated, I can always get to my agent quickly. After all, I am giving them my business because I like the agent and not his associates.
It brings me to my own business of Indianapolis staffing at That’s Good HR. I feel that the best relationships aren’t those that demand the lowest price but those that view the service as a valued and dependable partnership. I view my State Farm agent that way and my hope is my hiring managers feel the same way. A hope that my clients don’t fall into the trap of making a decision as it relates to pricing only and realize that you get what you pay for. A hope that they would at least be honest with me and call me to discuss any concerns they have before calling another agency. I hope they also feel that any of my associates can help them with anything they need if I am out of the office. But know that when they need to be escalated, they can call me on my cell phone anytime.
What are your thoughts on pricing? Is your product currently the cheapest out there or do you also believe that you get what you pay for? Please post your comments to my blog, I would love to hear from you!