Staffing

Don’t Get Spooked…The Why Behind Ghosting

Mary Springer headshot
Mary Springer
Partner
October 10, 2019
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It is said that time heals all wounds but ghosting still hurts no matter how long it has been.  Ghosting is not a new phenomenon, it has been around for decades and still leaves a sting. Why does ghosting hurt so much? Psychology Today points out that being rejected stimulates the same receptors as physical pain. Being “stood up” or ghosted makes a person question not only the other person, but also themselves.

So…why do people ghost and simply not show up without an explanation? It is a technique to avoid confrontation or seemly uncomfortable situations.  In addition, when people ghost they are thinking more about themselves and their situation than the other person.  This often happens when a person is job searching, especially in a tight job market with a qualified candidate.

Electronic forms of communication such as email, texting and even social media, has made ghosting even easier.  It is possible that a candidate’s interaction with a company has only been through email, which makes it easier for the person to ghost. One of the ways that TGHR can help is through our time-tested candidate screening process.  We meet in person with all the candidates that we present to you, which helps create that personal connection.

Do things still come up? Of course, but you do not need to be spooked – it is our problem, not yours.  We shoulder the responsibility so you can save your scares for Halloween. We will not ghost you – 20 years of staffing Indianapolis proves it!

Job Advice

Can You Ever Recover from a “NCNS” Situation?

Amber Crosby
October 6, 2019
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Our #1 priority at That’s Good HR is finding great candidates for great clients.  It’s what we do every day and we do it because we know we can help people.  That assistance includes helping people avoid one of the biggest mistakes that can be made.  That mistake is getting labeled as a “NCNS”.

The term “no call, no show” (NCNS) is attributed to a person that doesn’t show up to an assigned place or time.  This could be for a day of work or for an interview.  It is deemed as highly unprofessional and often can have repercussions beyond just that one day. This situation should be avoided at all costs but ghosting becomes more prevalent in a tight job market. If you find yourself in a seemingly impossible situation that will result in a no show, you need to make every attempt to communicate to your manager or hiring manager and recruiter.  In this situation, over-communication is best – call, email AND text (yes, all three).  Your job – either keeping one or getting one – is your priority and TGHR can help you manage that priority.

Is it possible to recover from a no call, no show situation?  Yes, but it is extremely difficult.  First, you need to have a valid reason for your manager or the hiring manager.  This needs to be true and monumental, like an unfortunate death in the family.  But stick with the truth, fabricating an excuse will make the situation worse down the line.

Next, you’ll want to apologize to any coworkers if you are currently working.  Your absence likely impacted them, and an apology would begin to repair broken trust. If you are currently working, you need to know the applicable policies that are in place.  Is there a no tolerance policy? What are your company’s repercussions?  Knowing the policy will help you understand the consequences you will inevitably be faced with.

Finally, don’t forget to communicate with your recruiter.  They need to be made aware of the situation as soon as possible.  The same courtesies need to be extended and a valid reason needs to be shared.  TGHR recruiters are experts in staffing and experts in knowing when something does not add up, so be forthcoming as an attempt to salvage the relationship.

Bottom line – it’s best to avoid this situation altogether.  If there are extenuating circumstances, relationships with your manager, hiring manager, co-workers or recruiters may be able to be salvaged, but do you really want to take that risk?

About TGHR

Our Staff’s Favorite Apps

Susie McKenna
September 11, 2019
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What’s one app on your phone that you use daily? The top contenders are most likely your Calendar and Email apps.  Your Camera, Photos or social media icons are probably up there too. TGHR payroll manager Kirstia Cropper uses Pinterest daily to make or save her favorite recipes. Did you know that That’s Good HR has a Pinterest page? Go ahead, open your app and follow it!

Meanwhile, our resident amateur meteorologist and VP, client partnerships Tiffany Moore, does not leave the house without consulting her Weather app.  Her other favorite app is Evernote, something she has in common with staffing specialist Lana Bobb, who also claims Evernote as her favorite every day app. One of the key features of the Evernote app is it syncs with the desktop version, so if you write a note on the go, it will be there when you sit down at your computer. Staffing specialist Lindsey Curtis organizes her life with the Cozi app.  Cozi has a shared calendar, grocery list, recipe saver and reminders built in to make your life simple.

Amber Graves, account executive, logs into to her Meijer app, which helps to keep her family fed! Not to worry thought, she uses YNAB to make sure her grocery spends stay on budget.  YNAB, which stands for You Need a Budget, is such a popular app, it even has its own Facebook group dedicated to using it.  TGHR owner, Mary Springer, loves Mint for budgeting – no wonder she’s a businesswoman! Meanwhile, director of marketing Susie McKenna orders more things off her Amazon app than she is willing to admit while staffing specialist Madison Schacht uses My Fitness Pal daily to help her stay healthy.

CFO/Owner, Greta Cline would be lost (literally) without her Waze app, especially this construction season. Before senior staff accountant Meaghan Smith leaves for the day she takes a moment to read the daily version from her Holy Bible YouVersion app.  This app even lets you read the bible on your iWatch!

Many TGHR staffers would be lost without their Starbucks app, which is key for keeping complicated orders straight (grande skinny cinnamon dolce latte with soy milk or iced blueberry black tea with only three pumps anyone?). Other favorite apps of almost all staff members are Instagram, Facebook and Twitter.  Of course, you can find many of us on LinkedIn daily!

What is your favorite app that you could not live without? We would love to hear about it!

Seasonal

Perfect Time for Podcasts

Lindsey Curtis
September 10, 2019
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Looking to change up your routine as you drive to work?  Need something else to listen to as you run on the treadmill?  We’ve got the perfect suggestion – podcasts!

Stop what you are doing right now and browse to the purple podcast button on your phone.  Don’t have one?  Head over to the App Store or Google Play Store and download Stitcher, which will get you started.  Once there, browse for these TGHR recommendations.

Anytime is a good time for self-improvement.  Have you been meaning to revise your resume (hint – use our resume template)? Looking for interview tips?  Career Cloud Radio is the podcast for you.  Even in its description, it states, “there’s no better show to hear practical and tactical job search advice that is actionable.”  It promises that you will learn something new in every episode.

Do you have an entrepreneurial spirit?  Then search for Gimlet Media and you will have your pick of podcasts that touch on how businesses are built.  Our recommendation?  Start with StartUp, which has eight seasons of episodes, will occupy you for quite some time.  The first season follows Alex Blumberg and how he started a podcast company.  It’s so entertaining that ABC had a sitcom  about Alex and how he started his business.  So, hurry up and get on the bandwagon now!

Also from Gimlet Media is The Pitch, which if you like Shark Tank, you’ll like the The Pitch.  Each episode founders pitch their businesses to a group of investors.  The types of businesses are varied and you will pick up personal branding tips along the way.  Each episode does include a follow-up interview with the founders, so if you like to know “where are they now” this podcast won’t leave you hanging.

Glassdoor has a great round-up of other career-related podcasts to check out to add to your list.

Not business related, but if you can’t get enough of Dateline and true crime stories, try the podcast Dirty John from the LA Times.  It’s told in six episodes and you’ll be on the edge of your seat by the last one.  It chronicles the life and family of Debra Newell, a successful interior designer from California and her relationship with John Meehan, a felon.  It’s narrated by Christopher Goffard, who is a reporter for the LA Times. Another crime-related podcast you might want to add to your list is Crime Junkies.  And it’s produced right here in Indianapolis!

Are you already listening to podcasts on a regular basis?  If so, please share with us on social media your favorites – we’d love to hear them!

 

Tips

Job Searching? There’s an App for That

Madison Schacht headshot.
Madison Schacht
Manager of Talent Acquisition
September 9, 2019
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The Android App Store has more than 2.46 million apps to choose from, while the Apple App Store boasts 1.96 million apps as of the end of the second quarter of 2019. The phrase “there’s an app for that” applies to job hunting too!

Use an app like LinkedIn or Indeed to find jobs to apply for – and apply right from the app on both platforms. On LinkedIn, the app makes it easy to keep track of how many jobs you either saved or applied for – it is handy to have this information in one place! The Indeed app makes it easy to access your recent searches for specific position titles so you can check if anything new was posted.

Once you’ve applied, it is time to prep for an interview.  Practice makes perfect – check out and download an app like Job Interviews Questions and Answers.  This app helps you practice common interview questions you might encounter and gives you suggested answers that you can customize based on your experiences.

Next, before heading to the interview, you’ll want to make sure you’re headed in the right direction.  Tap and open Google Maps to make sure you know how to get to the company.  It is always best to arrive about 15 minutes before your slated interview time. Last month alone 174 people used Google to navigate to our office.

While you are waiting to meet your interviewer, take a moment and make sure your mind is clear and focused.  Using an app like Headspace or Calm can help calm your nerves ensuring that you present your best self.  Another app, Breathe, let’s you check in on physical and emotional feelings and recommends a meditation based on those feelings – some meditations are as short as 3 minutes. Have an Apple watch?  Take a minute to use the breathe function before you exit your car!

Apps are designed to enhance all aspects of your life – even finding a job.  An app is not a replacement for human contact though, so make sure to check out our job board and reach out to one of our staffing specialists.  But if you need to know how to tie a tie – don’t worry there’s an app for that!

TGHR News

Organize Your Inbox Today

Kirstia Cropper headshot.
Kirstia Cropper
Operations Manager
August 19, 2019
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Since it’s back to school time, let’s take a pop quiz! When it comes to email are you the type of person who:

A. Cannot stand unread emails in your inbox

B. A little email clutter does not phase you at all

C. Your email box is always filled with messages or

D. Email? Who has time to read email?

Whether you answered A, B, C or D – these ideas can help you organize your inbox. And who knows? You may just find some extra time in your day because of it!

Make F.A.S.T. Decisions

F.A.S.T. stands for F = file it, A = assign it, S = store it and T = trash it. When you are reading your email, keep this acronym in mind and act quickly. You can store emails that need responses, but once you respond make sure to file it or trash it.  Another method is the O.H.I.O. method – Only Handle It Once.  Once you read it, take action with the email before moving on.

Be a Rule-Follower

Using rules can automatically sort your email without you even looking at it. For example, use a rule to automatically send e-newsletters you receive to a specific folder – therefore keeping them out of your inbox and in a safe place where you can refer to them when you have time.  You can even set certain emails to be automatically deleted after a certain amount of time. Setting rules is simple in Outlook and Gmail.

Put Your Patience On

Does your inbox make a sound every time a new email arrives? Hearing a “bing” is an instant distraction.  It is counterproductive to check your email every five minutes.  Try blocking specific times in your day to handle email, starting with 30 minutes in the morning and afternoon.  If you need more time, set a timer so you know that you will be checking your email on a regular basis, but email won’t be a distraction to getting your to-do list accomplished.

Wash, Rinse, Repeat

Do you get emails that you send out similar responses to? Save time by creating responses you can cut-and-paste in order to reply quickly. Step this up by creating a “Canned Response” in Gmail.  Head over to the gear icon in the top right corner and select “Settings” from the menu to get started.  If you use Outlook, an email hack is to use “Signatures” to have prepared responses to often answered emails.  Open a blank email and select “Signature” from the top menu bar.  Then, click on “Signatures” to create an email that you can access with the click of a button. You can still personalize your message before sending but using these tips can help you start from something other than a blank screen.

We would love to hear your favorite email hack – share it with us on our social media channels (Facebook, Twitter, LinkedIn)!

TGHR News

No Secret Recipe to Leadership

Mary Springer headshot
Mary Springer
Partner
July 8, 2019
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When you bake a cake, you follow a specified recipe to create a perfect desert. Different ingredients can be combined to create various flavors – all delicious in their own way.  I believe there is no secret recipe for being a great leader.  Different combinations create different types of leaders – one just as good as the next – like cake. The secret lies in discovering what your leadership strengths are.

To discover my team’s strengths, we use the #1 international bestselling book StrengthsFinder 2.0. Gallup first introduced this simple tool in 2001. It was the result of Gallup’s landmark 30-year research project that ignited a global conversation on the topic of strengths. Almost 20 years later, millions of people have used this approach to discover their top five strengths, which in turn helps them to become a better leader.

Knowing our team’s strengths, helps us understand everyone better and strengthens our company as a whole. Everyone of our team members is a leader in some capacity and as the company owner, it’s my job to develop and nurture my staff so they can reach their leadership potential.

Each TGHR employee has their own “recipe” of strengths.  Understanding where we overlap and differ has provided a common language we use to communicate with each other every day. Although each recipe is different, there are some leadership characteristics that are shared by our staff – responsibility, communication, achiever and woo.

According to the StrengthsFinder, leaders strong in the responsibility theme are committed to values such as honesty and loyalty and take ownership of what they say they will do. These are key values to our company and the pillar of why I started TGHR – to do staffing better.

People strong in the communication theme are good conversationalists and presenters.  They can quickly and easily put their thoughts into words.  This is not unexpected since our business consists of talking to our candidates and clients every day!  We interview candidates all day long and need to be able to be superior conversationalists to discover their strengths and explain those strengths effectively to our clients.

Achievers have a great deal of stamina and work hard. They derive satisfaction from being productive. Since one of our company mottos is “work hard, play hard”, it comes as no surprise that this shows up in our team’s strengths!

Woo is another strength that pairs perfectly with being in the staffing industry. People strong in woo love meeting new people and are fulfilled by making connections with people – which is perfect for staffing!  Our team loves matching the right candidate to the right client job.

I am fortunate to lead a team that takes pride in their strengths and thrives on discovering the strengths of others.  If you do not know where you excel as a leader, I highly recommend you discovering your strengths!  Let me know how I (or my team) can help.

Seasonal

Summer Reading Professional Development Books

Susie McKenna
June 10, 2019
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While you are laying by the pool or relaxing on the beach, let summer do some work for you! We’ve got links to summer reading lists (see below!), but here’s a short round-up highlighting some of the latest (and soon-to-be greatest) professional development books that are hot off the presses just in time for summer.

Moment of Lift by Melinda Gates

Melinda Gates, who is more than just the wife of Microsoft guru Bill Gates, shares stories of the women who have inspired her through the years in this book published in April 2019. The stories begin with her own mother and fan out to include the extraordinary women she has connected with through both her professional and philanthropic work all over the globe. The conversational tone of this book will keep you turning the pages faster than you can sip on your summertime beverage.

It’s the Manager by Jim Clifton and Jim Harter

Just published in May 2019, this book reveals 52 key findings from Gallup’s largest study on the future of work. The study found that the quality of managers and team leads are the single biggest factor in a company’s long-term success. Both authors have previously penned best-selling books, and this is sure to join that list shortly. A bonus in this book is it also comes with a code to access the CliftonStrengths assessment, which reveals your top five strengths.  If you haven’t taken the assessment yet – it is definitely worth doing so this summer!

Feedback (and Other Dirty Words): Why We Fear It, How to Fix It by M. Tamra Chandler and Laura Dowling Grealish

Performance reviews are often dreaded events, but this book helps flip the script and explains how to turn that fear into an opportunity to flourish.  You will learn the three F’s of feedback (focused, fair, and frequent) as well as find exercises to practice what the book preaches.  The real-world examples help to underscore how to turn receiving feedback into a positive experience. This book is the perfect pick for your Fourth of July vacation since it doesn’t debut until June 18, 2019.

WOLFPACK: How to Come Together, Unleash Our Power, and Change the Game by Abby Wambach

As the Women’s FIFA World Cup kicks off in France this month, it’s the perfect time to read this book written by one of the stars of soccer. Based on her 2018 Barnard College commencement speech, which went viral, this short read (less than 100 pages) serves as a rallying cry for women to unite with their “wolfpack”. You will be fired up and ready to take on tasks of Olympic proportion after finishing the book.

Want more summer reading suggestions? Bill Gates recently released his 2019 summer reading list or you can check out our past suggestions. Let us know what books tops your list this summer – we’d love to hear from you!

Tips

How to Make Sure Your Social Media is Job Search Ready

Susie McKenna
March 7, 2019
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Social media can be an asset in your job search.  It can help you network with potential co-workers and research employers.  But job seekers are not the only people spending time on social. According to a 2018 CareerBuilder survey, 70 percent of employers use social media to research potential employees.  In addition, 57 percent of employers found content that caused them not to hire a candidate.  How do your social profiles look?

If you are job hunting, your first stop is to make sure your LinkedIn profile is up-to-date.  List all your positions and a few key responsibilities or successes you had while in those roles.   According to LinkedIn, profiles with photos get 21x more views.  If you chose to include a photo, your photo should be a headshot with eye contact and a smile.  Avoid having items like sunglasses or other people in your pic.

Next up on LinkedIn, go to the upper right-hand corner and select Edit URL. Personalize your URL to be your name, removing the additional characters that is assigned to you. For example, a LinkedIn URL of www.linkedin.com/in/john-smith will make it easier for employers to find you.  While you are at it, make sure your settings reflect that you are open to opportunities and recruiters contacting you.  To do this, go to Account – Settings & Privacy and scroll down to “Job Seeking Preferences”.

For social media sites like Facebook and Twitter, in general it is a good idea to think before you post.  For Facebook, since chances are you might have had your account for a while, check your settings of who can see what posts from both the past and present.  Facebook has a handy guide with simple steps to follow to limit past posts.  You can also turn off search engine indexing in your privacy settings, which helps prevent old posts from resurfacing.

For Twitter and Instagram, if you think some content may not appeal to all employers, you can make your account private.  By doing this, you will have to approve all new followers on your accounts. Your current followers would not be impacted by that switch on either platform.

On any platform, if you think there are any potential red flags, you could clean your social media by deleting the post from any or all platforms.  Types of posts to be aware of include:

  • Negative posts about co-workers or employers
  • Photos showing you partying it up from the weekend
  • Posts with significantly bad grammar
  • See what Business News Daily says to avoid on your profile here.

Overall, your social media profiles are your online reputation and it is your choice how to handle them. And depending on what type of position you are interested in, being active on social media might help you land the job.  But with three-fourths of employers checking online profiles, you want to put your best foot forward – in person and online!

Staffing

How Staffing is Similar to Dating

Lindsey Curtis
February 11, 2019
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February is the month we celebrate love and we love helping people find a job.  Daily our superstar recruiters play matchmaker to match candidates with jobs.  Often the first step is to talk with candidates to find out their interests much like you would chat with someone on your first date.  Then potential employees are “set-up” with our clients, just like you’d “set-up” two single friends on a date. So how else is staffing similar to dating?

Online is all the rage. Many singles use online apps to find that special someone just like we advertise on job boards like LinkedIn and ZipRecruiter to find special candidates.  See which jobs would make you swipe right on our job board.

Face-to-face is key.  One of the hallmarks of our recruiting process is meeting our candidates face-to-face.  This is so helpful when talking to our clients. Even if it is someone you have been talking to for weeks or even months, you still would want to meet face-to-face to continue your relationship.

Finding your type. When on the dating scene, you might go out with one person for bit, and then switch and start seeing someone new.  Working at a temporary position allows you to try out a position before fully committing to the relationship – or job.

Timing is everything.  Sometimes candidates need to wait or go on a few different interviews before finding the right job. Just like dating where you might have to wait until the right person comes along.

What everyBODY is saying.  Body language plays an important role in the hiring process.  According to study conducted by Career Builder hiring managers know within the first five minutes if candidate is a good fit – just like love at first sight.

Breaking up is hard to do.  Sometimes relationships and jobs just don’t work out.  And that’s ok.  The beauty of working with a staffing company is if you let us know with notice, we’ll work on finding you your next sweet gig.  Just like you’d lean on a friend after a breakup with your sweetheart, That’s Good HR will be there for you!

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